The Basic responsibility of a CRM Functional Consultant are
1. Understand the Clients Business Process
2. Mapping the Business Process with SAP CRM Process
3. Collecting the requirements of the client
4. Analyzing the requirements with respect to SAP CRM
5. Configuring the SAP CRM system according to clients requirement.
6. Co-ordinating with technical tem members to reach the technical requirements.
Precisely as a Functional Consultant, one has to interact with the client very often to map the business requirements with SAP CRM business Process.
CRM Functional consultant interacts with the customer , in order to understand his business processes and map with the CRM functionality in areas like
Marketing, segmentation , IC-WINCLIENT,WEBCLIENT, E-COMMERCE etc.
In each functionality , configuration of CRM system to meet customer business process requirement is done .'
Basic settings like transaction types, status profiles, partner determination , org determination etc are also done by functional consultants.
Master data like Business partner related field grouping ( like mandatory fields etc ) is done by functional consultant.
Also if the functionality is not available in standard scenario , then the abap- development is done with help of technical persons.
Middleware settings , configuration for replication of data with R/3 etc also done by functional consultants.
ReplyDeleteThanks for sharing this informative blog. I have read your blog, your information is really nice and useful for sap beginners. I have completed sap certification course at a leading IT academy. This is really useful for me to make a wonderful career. If anyone wants to get SAP Training Chennai visit FITA Academy.