Sap Crm Functional 7.0

Sap Customer Relation Management is a a comprehensive solution for managing your customer relationship.
It supports all customer-focused business areas,from marketing to sales and service and also customer interaction channels,such as interaction centers, mobile clients, the internet....

Sap Crm is a part of business suite .

Sap Crm Provides leading front office functions and end  to end industry specific processes via marketing,sales,service and various other channels....

Sap Crm landscape: Landscape is a client strategy which is used to define what are the systems to be used,how to monitor, how to track them .
Adaptor: It is a Browser  which is a software program converts data of different format in to its original format in system.

Watch this Vedio :

Sap Crm 7.0 overview