Organizational Management in CRM offers you a flexible tool for
handling your company’s task-related, functional organizational
structure as a
current organizational model.
You can maintain the company structure including the positions and employees in an application and assign specific data (attributes) to the organizational units.
The organization model will be especially used for organizational data determination within the CRM scenarios for marketing and sales.
Compared to ERP, the use of the organizational model in CRM is more comprehensive, flexible and dynamic. A synchronization of the organizational structure for sales in ERP and CRM is possible via mapping of organizational units. This is a prerequisite for integration of master data and transactional data between ERP and CRM.
The building block CRM Organizational Model describes the setup of a sample organizational structure which is the basis for all SAP Best Practices scenarios.
The following functions are provided to support this building block:
You can maintain the company structure including the positions and employees in an application and assign specific data (attributes) to the organizational units.
The organization model will be especially used for organizational data determination within the CRM scenarios for marketing and sales.
Compared to ERP, the use of the organizational model in CRM is more comprehensive, flexible and dynamic. A synchronization of the organizational structure for sales in ERP and CRM is possible via mapping of organizational units. This is a prerequisite for integration of master data and transactional data between ERP and CRM.
The building block CRM Organizational Model describes the setup of a sample organizational structure which is the basis for all SAP Best Practices scenarios.
Function List
- Organizational model synchronization with ERP
- Definition of organizational units
- Definition of positions for organizational units
- Definition of holders of positions
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Transaction codeppoca_crmSAP IMG menu
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